Buyer Terms of Service

Built Bezel (“we”, “us”, “the platform”) operates as an online marketplace connecting private sellers of pre-owned watches with buyers. We are not a party to the sale contract between buyer and seller; that contract is formed directly between you and the seller.

We provide escrow payment services to protect buyers and sellers during a transaction.

You must be at least 18 years of age and resident in the United Kingdom to purchase on Built Bezel. By creating an account you confirm you meet these requirements.

• When you click “Buy now”, you are making a binding offer to purchase the item at the listed price.
• Payment is collected immediately by Stripe and held in escrow by Built Bezel.
• The seller is notified and must ship within their stated dispatch time.
• Once you receive the item and are satisfied, you confirm receipt in your account. This releases payment to the seller.
• Do not confirm receipt unless you have physically received the item and it matches the description.

Built Bezel holds your payment in escrow until you confirm receipt. If a problem arises:

• Do not confirm receipt if the item has not arrived or is significantly not as described.
• Contact us at hello@builtbezel.com within 48 hours of the delivery date.
• We will investigate and, at our discretion, may issue a full or partial refund from the escrow funds.
• Our dispute resolution process is described in our Refunds & Disputes Policy.

Built Bezel is a marketplace for private individuals selling to other private individuals (C2C). Most sellers on the platform are not “traders” as defined by the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This means the automatic 14-day statutory right to cancel a distance contract may not apply to purchases made from private sellers. Your statutory rights against the platform itself remain unaffected.

If you believe a seller is operating as a trader (i.e. selling as a business), please contact us and we will investigate.

Sellers are solely responsible for the accuracy of their listings. Built Bezel's verification badges indicate that we have reviewed photos and documentation supplied by the seller; they do not constitute a guarantee of authenticity or condition.

If you receive an item that is counterfeit, stolen, or materially misrepresented, contact us immediately. We will freeze escrow funds and cooperate with any relevant law enforcement investigation.

You must not:

• Attempt to transact outside the platform to avoid fees.
• Submit fraudulent disputes or chargebacks.
• Harass or threaten sellers.
• Use the platform in connection with any illegal activity.

A buyer fee of 3% of the item price is added at checkout. This is shown clearly before payment is taken. No hidden charges apply.

Built Bezel is not VAT registered. No VAT is charged on private sales between individuals.

To the maximum extent permitted by law, Built Bezel's liability to you in connection with any purchase is limited to the amount you paid for that transaction. We are not liable for consequential losses, loss of profit, or indirect damages.

Nothing in these terms affects your statutory rights or limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint we cannot resolve, you may also refer it to the Centre for Effective Dispute Resolution (CEDR) or use the EU Online Dispute Resolution platform.

We may update these terms from time to time. We will notify registered users by email at least 14 days before any material changes take effect. Continued use of the platform after that date constitutes acceptance.

Questions about these terms? Email hello@builtbezel.com or visit our Contact page.